Business

English

Services

Customer

Service

Consultancy

Global

Communication

Workshops

 

OUR SERVICES
GLOBAL BUSINESS SPEAKS ENGLISH
Whatever the challenge, we are here to coach, guide, train, and develop effective business language.
Make your BUSINESS ENGLISH a competitive skill. 
  • Acquire effective email writing techniques.

  • Develop professional business presentation language.

  • Prepare for your next business trip.

  • Get ready for your meeting and/or conference meeting.

  • Improve the language content of your documents.

  • Role play an important upcoming negotiation.

 
 
TRANSLATIONS
Whether your CV or presentation, it is important you come across professional and look your best. 
  • CV's
  • Presentations
  • Technical documents
  • Other business documentation
 
CUSTOMER SERVICE
Sometimes the best discoveries are the result of simple observations. The methodology I use is to closely observe the operational platforms with a customer-focus eye, and apply a professional and business orientation to optimize performance and results.
 
Process Optimization - Operational Excellence
  • Uncover what is impacting current service performance.
  • Assess the end-to-end process.
  • Re-examine customer touch points.
  • Are there organization silos impacting the process?
  • Challenge current practices and way of thinking.
  • Identify automation opportunities by maximizing Information Systems.
 
It's about having the RIGHT data - not MORE data
  • Measure the right data.
  • Look at results that you can act on.
  • Prioritize your actions.
  • Focus on actions that move the needle.
 
Design a Flexible Service Model
  • Different customers - different needs.
  • Can a Customer Segmentation Model improve performance?
  • Can a Differential Service Model improve results?

 

 
"COMMUNICATING TECHNOLOGY" WORKSHOP
Bridging Technology and Customer Service
 
Technical people expect technical training, but often what they need most is people-skills to balance their technical 'hard skills' with 'soft skills'.
During this down-to-earth workshop, participants will learn the secrets of those who make people-skills easy. 
This workshop is ideal for technically competent people who want to enhance their communication skills.
 
"GET TO THE POINT" EMAIL WORKSHOP
 
  • Are you frustrated that your emails are not receiving the response you expect?
  • Are your emails getting the message across?
  • IF...you could only get one thought/point across, what would it be?
 
Learn all about Effective emails and how to get your reader's attention and more action.
 
"DIFFERENT STROKES FOR DIFFERENT FOLKS" VIRTUAL TEAMS WORKSHOP
 
Virtual teams require new ways of working across boundaries through systems, processes, technology, and people. 
  • You must lead differently
  • You must arrive at decisions differently
  • You must build trust differently
  • You must communicate differently
 
"SERVICE WINS THE GAME" WORKSHOP
 
Being on par in terms of price and quality only gets you into the game. Service wins the game. 
~ Tony Allesandra
 
Let your customers experience the difference. Learn techniques and acquire tools that will transform your service to win the game.
Language | Culture | Communication

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CONTACT

Tel: 050-5742308

Email: info@hilliconsulting.com

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